Social commerce
Instagram automation
Turn product questions in DMs into useful conversations and a clear next step.
Instagram automation
Workflow concept. Features and integrations are scoped to your implementation.
What it brings together
- Instagram DM conversations
- Story replies and comment-to-DM workflows
- Multilingual product recommendations
- Catalogue and Shopify integration
- Cart guidance and order assistance
- Conversation logging and team escalation
Where it fits
A useful system.
For a specific need.
Brands receiving product questions in DMs, story replies or comments who want a connected path to customer assistance.
Connections & configuration
Instagram messagingStory repliesComment-to-DMCatalogueShopify
Clear boundaries. Human control.
Business-channel authorization, webhook permissions and approved product knowledge govern the implementation.
From requirements to rollout
A practical implementation path.
- 01
Connect the business messaging channel
- 02
Approve product and offer information
- 03
Build conversation and handoff flows
- 04
Test messages, permissions and webhooks
Your next chapter